FAQs

What do you mean by “Delivered to tailgate” in your quotes?
It means that when the goods are delivered the driver is only responsible to bring the goods to the back of the trailer. It is then your responsibility to get the goods from the back of the trailer and into the building. It is always a good idea to have a couple people available as some of the items might be heavy.

When can I expect to have my product?
As a company, we like to offer our customers customization.  That means that we do not keep stock on hand, and we manufacture most items at our factory in Shelburne, NS , once your order is placed.  Our delivery times typically are 6 to 8 weeks from the time we receive all information necessary to process your order.  Therefore, if you submit your order in January, but do not provide us with your colours until March, then we would start to process your order in March, and the 6 to 8 weeks would start to count from March.

Do you work with AutoCAD?
Yes, we have an in-house Estimator who works with AutoCAD 2010, and can assist in drawing of 2D and 3D models of custom products. If you give us the room dimensions we can also assist you with designing room layouts. All of this will enable you to visualize your custom product or layout which helps identify any potential problems.

How will I know my order is ready?
When deliveries are made by our own tractor/trailers we always try to call the day before delivery to notify you of an estimated time of arrival. However, it is difficult to guarantee an precise arrival time so it is important to have assistance on standby for any larger orders which requires assistance for delivery. If deliveries are made by outside carriers advanced warning of delivery unfortunately is not always possible.

What does FSC certified mean?
We are FSC certified and as a member of the Forest Stewardship Council we are playing our part in maintaining the chain of custody to ensure our forests remain protected for future generations. All products we manufacture are not automatically FSC certified so if you require this certification for your products you must make this request known.

What is LEED?
LEED stands for Leadership in Energy & Design. It is a rating system that is in place to set standards for “green” buildings. If your project is going for one of the LEED Certification levels, we can work with you to make your furniture as “green” as possible. Many of our products already automatically do meet LEEDrequirements.

I’m not 100% sure that all the furniture I’m looking to get will fit into my pre-existing floor space; can you help?
Absolutely! Our knowledgeable and trained staff would be happy to help make recommendations on optimizing small spaces or taking advantage of large spaces, product sizing, and double checking proposed layouts to help identify any potential issues.

Do you ship internationally?
Yes! We have an extensive list of international destinations that we’ve shipped to over the years and continue to do so. Click here to see our map of international deliveries.

Is there any added duty or brokerage fee on international orders?
Any duties or taxes that may apply within your own country on imported product and have not been requested be included on your tender document would be your responsibility.

What’s the warranty on your products?
Product warranties vary based on the specific products. Please contact us for any specific product warranty, as they range from 1 to 10 years.

How do I know what size chair to order with a 30” High desk in an Elementary school?
We have a guide in our Quick Tips section that allows you to determine what the ideal seat height is based on the grade or desk height. We also provide the option of adjustable height seats and desks for select products. Please contact us or your territory sales rep for more information.

Do you have a “busy” season?
Yes, we have two. Summer is a very busy time for Ven-Rez, as we’re producing products in time for back to school (September). Our other busy time is February-March, as provincial spending budgets are coming to a close. During these times, we ask for your patience and understanding that we will do the best to ensure your order is processed and produced in a timely manner.

Are there different types of edges to pick from?
Yes. Our standard edge is referred to as “Self-edge”. If you’re looking for a higher quality durable edge, we recommend requesting pricing for a 3mm PVC edge or a ¼” Hardwood Edge. These can be added to all of our Circulation desks, and most of our Office desks.

What does FOB mean when you see it listed on my quote or order?
This is a shipping term used to indicate responsibility for freight charges on your order. If you see FOBFactory – then there will be a freight charge added to your order to move the product from our factory to your location. FOB Destination indicates we will be responsible for any charges to get the shipment to your door.

Do you sell replacement parts?
Yes, we do!  If the frame of your desk is still in good shape, but the students have done a toll on the desktop, you can purchase a replacement desktop from us for a fraction of the cost to replace the desk.  We also offer replacement glides, table legs, and upholstery.