Delivery and Returns Policy


Merchandise may not be returned without consent from Ven-Rez Products customer service. Returns must be in the original packaging and in resalable condition. Special order and/or made to order items may not be returned for credit. All returned merchandise is subject to a minimum 25% re-handling fee and shipping charges. No merchandise is accepted for return after 90 days from date of invoice.


For your protection, all shipments should be unpacked and carefully inspected for shortages and/or damages before signing the carrier’s bill of lading. If there are damages or shortages please make note of them on the bill of lading before signing and contact our office immediately to notify us of damage/shortages.

If a bill of lading is signed clear, you have absolved the carrier of any further liability, and if damages are noticed after, we will not be able to claim for loss on your behalf.

Do not sign a bill of lading as subject to inspection as this is considered a clear proof of delivery and no claims will be considered.